Refund policy
Return & Refund Policy – Ovbri
Custom & Made-to-Order Products All our products are custom-made specifically for each order. Therefore:
- We do not accept returns due to change of mind, wrong size, color, or design chosen by the customer.
- No refunds will be issued in these cases.
When do we accept returns or replacements?
We only accept returns or replacements in the following situations:
- The item arrives defective (printing errors, broken seams, etc.).
- The item arrives damaged during shipping.
- You receive the wrong item (our mistake).
Timeframe to Report Issues You have 14 days from the delivery date to notify us of any defect. Please send clear photos of the problem to: carlostrevor822@gmail.com
Return Process
- Contact us by email first before sending any item back.
- If approved, we will provide a return shipping label and instructions.
- The item must be unused, in its original packaging, and with all tags attached.
Refunds
- Once we receive and inspect the returned item, we will process your refund within 10 business days to the original payment method.
- Original shipping costs are non-refundable, unless the error was made by us.
Exceptions
- Sale items and clearance products are generally non-returnable.
- Personalized/custom items are non-returnable unless they have a manufacturing defect.
European Union Customers You have the right to cancel your order within 14 days of receiving it (cooling-off period), but the item must be returned unused and in perfect condition.